Please read the following information carefully.
Confirmation ,Travel Voucher and Photo ID
For every confirmed booking you will receive an e-mail with a link to your E-Ticket
Voucher - when your booking is confirmed. Please present this E-Ticket
voucher at the Tour or Activity Location. Most tours will be pre-paid at the
time of booking. Most tours must be booked at least 24 hours in advance of your
travel date.
Your E-mail Confirmation and Travel Voucher will be received
within 12- 24 hours, subject to availability. Confirmed Vouchers
are also available online through the Voucher
Pick Up or Reprint Link on the Left side of the tours web page.
A few specific tours and activities must be booked between 48-72 hours prior to departure to secure space and equipment: Examples: Paragliding and Wine Country Balloon Tours. Detailed Information about advance booking is listed on each specific tour or activity.
For security and to reduce fraud a Photo ID will be required by
the tour operator with your Voucher. The last name on the Voucher must
match the Photo ID.
Rates and Booking Procedure
Prices are per person, unless otherwise specified. All Transactions are in US
Dollars. All prices and availability are subject to change without notice. Tour
prices or availability is not guaranteed until full payment is received and
confirmation provided.
If the authorization on the credit card provided is declined, we will attempt
to notify you by email at the email address you provided. The reservation will
be cancelled and will need to be rebooked depending
on availability.
Cancellation and No Show Policy
Cancellations within 24 hours of the tour are charged in full. Cancellations
prior to 24 hours are charged a $10.00 per person administration fee. No
Shows on tour dates are charged 100%. Some specific tours and activities
have a higher cancellation fee due to the limited space available.
Detailed information about cancellation policies is listed on each
specific tour or activity. No refund for no-shows.
Check your Confirmation for Correct Date and Time: IMPORTANT
It is your responsibility to be at the designated tour location
on the correct date. Please check your confirmation carefully. No
refund for no-shows.
Changes to Your Reservation
For most tours there will be no charge for changes 24 hours
prior to the tour date.
Detailed Information about reservation changes is listed on each specific tour or activity. Call the Phone number on your Confirmation to confirm any changes. Make sure you enter name correctly. A Photo ID will be required by the tour operator that matches the last name on your voucher. No refund for no-shows.
Languages
Tours are conducted in English unless noted.
Tour Vehicles and Rerouting
Tour vehicles are air conditioned and the size of the vehicle depends on the
number of passengers booked for that particular day. Tour Operators reserve
the right to change the size of the vehicle to meet the needs of tours for that
specific day. All activities and tours are weather permitting. If seasonal fog
obscures the view, tour routes may be altered. You will not be charged if we
cancel a tour.
Remember to call the Phone number on your Confirmation 24 hours
prior to your departure to confirm all hotel pick up and other tour
details. No refund for no-shows.
Frequently Asked Questions:
How do I print confirmation tickets online?
Printing tickets online is quick and easy. Simply follow the link in your confirmation
e- mail. You can print your tickets on any style printer - color or black and
white, laser or inkjet. Printing tickets is as simple as printing any of your
standard documents. If you forget your voucher the voucher can be accessed from
any computer that is linked to the internet: Voucher
Pick Up and Reprint (Link located on the left part of the web page.)
What happens if I print my tickets more than once?
You can print your tickets as many times as you like, but when you
check in the code will be used as a confirmation. Once your confirmation
number is entered, any other copies will not be accepted - the system
will show that the ticket has already been used. Print your tickets
as many times as you like - they are only good for one tour.
Can I access my tickets at a later date?
Your confirmed tickets will be available at any time simply
by accessing your account through your confirmation email or the web site using
your confirmation number and e-mail address. Go to:Voucher
Pick Up and Reprint (Link located on the left part of the web page.) Tickets
that are not yet confirmed will be listed with the current status on the same
web page.
Are there any discounts for children, senior citizens or multiple bookings?
We work hard to offer the best rates for these tours and activities. Some tours
offer Children, Teen and Senior discounts.
Will my tour be cancelled if the weather is bad?
On the rare occasion when the weather is bad and are we are forced to cancel
a tour a full refund will be provided.
Will my tour be cancelled if it is undersold?
The tours we offer are all the most popular in San Francisco, Some
of our tour operators have passenger minimums, it is very rare that
we don't meet the minimum to operate.
What hotels do you pick up from?
For specific Bus and Private Tours we pickup from most hotels in
the San Francisco city limit. We do not pick up from Hotels in near
the SFO – San Francisco Airport. Not all tours and activities
have hotel pick up. Be ready and available 10 minutes prior
to you pickup time. It is the passengers’ responsibility
to be at the correct location and at the correct time as stated
on their confirmation form No refund for no-shows.
What should I wear on my tour?
In the summer months in San Francisco you will want to dress for
cool weather. Tours North and South of the city may experience a
30-50 degree change in temperature from the city. Don't forget a
light jacket in case of the famous San Francisco fog. In the winter
wear layered clothing. Don’t forget your camera.
Will I be charged if I need to change my tour date or if
someone in my party is unable to go on the tour?
Changing your date is no problem there is no charge to change a
reservation, any cancellation outside of 24 hours of your tour departure
is subject to a $10 per person cancellation fee,
any cancellation within 24 hours is subject
to a FULL CHARGE. If passengers do not show up
for the tour then the money paid is non refundable.
Tips, Gratuities, Meals and Smoking:
The tip or gratuity for tour directors, drivers and other service
staff is at your discretion and not included in any tour pricing.
Meals, Gratuities and Souvenirs are not included on most tours unless
specifically listed. In California no smoking in vehicles, public
buildings, bars and restaurants
How soon should we reserve our tours?
We recommend booking your reservations at least two weeks in advance,
this way you can guarantee your seats and avoid any sold out situations
also your tour will be set and ready for you when you arrive in
San Francisco.
How long have you been in business?
We have been in the San Francisco market for 11 years. Our tour
operators have been selected for reliability and top notch service.
They have been offering quality tours and activities for many years.
Terms and Conditions
Modifications of these terms and conditions
MapWest, Inc. and its affiliated web sites reserve the right to
change the terms, conditions, and notices under which this Web site
is offered. MapWest, Inc. reserves the right to update these policies
at its discretion. Changes will be posted immediately.
Web Site Liability Disclaimer
MapWest, Inc. has solicited information from numerous other sources in compiling the contents of this Web site. Although every effort has been made to insure accuracy, some of the information, products and services published on this Web site may include inaccuracies and typographical errors. Changes are periodically made and added to the content of the site. MapWest, Inc. and /or its suppliers may make improvements and/or changes to the site at any time and encourage users to bring corrections to their attention. MapWest, Inc. and/or its suppliers make no representations about the suitability of the information and services contained on this web site for any purpose. In no event shall MapWest, Inc. and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Web site; or for any information, products and services obtained through this Web site.
Disclaimer:
Tour customers, acknowledge by their acceptance, that MapWest, Inc,
its agents and suppliers, in making arrangements for food, beverage,
accommodations, tours, transportation or any service in connection
with the itineraries of individual tour customers shall not be liable
for injury, damage, loss, accident, delay or irregularity, liability
or expense to person or property due to act of default by any hotel,
carrier or other company or person providing services included in
the tours.
MapWest, Inc. its affiliates, tour operators and agents assume no responsibility for any sickness, theft, labor disputes, breakdowns, road closures, requests of Park or government agencies, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
MapWest, Inc reserves the right to cancel, change or substitute
any service and to decline to accept or continue to accommodate
any tour members at any time for any reason including, without limitation,
insufficient number of participants.
Tour Carriers and operators shall not be liable for any inconvenience,
loss or damage, injury, accident, delay or irregularity which may
be the result of defect or through the acts or omissions of any
person or company performing or rendering the services. These firms
are not responsible for any changes or increased costs incurred
by passengers as a result of the cancellation of services due to
be provided by its agents or suppliers for any reason including,
without limitation, insufficient number of participants. All travel
documents and vouchers are issued subject to these terms and conditions
by MapWest, Inc., its agents and suppliers.
General
Any rights not expressly granted herein are reserved.